Refund and Payment Policy (Recurring Payments)

Revision as of 13 Aug 2025

This Policy governs payment for services, subscription renewals, recurring charges and refunds when using the Service https://bot-market., provided by Sole Proprietor “Purtov Aleksandr Nikolaevich” (hereinafter — the Administration, We). The Policy is an integral part of the User Agreement and applies in accordance with the laws of the Russian Federation as well as other applicable legal norms for the respective user jurisdictions.

1. Payment Methods and Providers

• Bank cards (MIR/Visa/Mastercard, etc.) via accredited payment providers/acquiring banks.
• Faster payments/online banking — where available via providers.
• E-wallets — where available via providers.
• Cryptocurrency — via connected crypto-processing services (the list of supported networks/assets and fees is shown at checkout).

All prices and the payment currency are indicated on the plan page before payment. The final amount may include taxes and payment system fees — this is shown before payment confirmation.

2. Subscription and Billing Periods

• Billing period is specified in the plan description (typically a calendar month) and starts from the date of the first successful payment.
• Auto-renewal — enabled by default for cards/e-wallets unless explicitly disabled by the user.
• Plan changes:
  • Upgrade — access to extended functionality is activated immediately; the surcharge is prorated to the remaining days of the current period and charged at once.
  • Downgrade — takes effect from the start of the next billing period.
• Trial/promotional periods (where offered) — terms are shown when activating.

3. Recurring Payments (Auto-Debit)

By purchasing a paid subscription with auto-renewal, the User consents to regular debiting of the plan price from the linked payment method under this Policy and the User Agreement.

• Consent is recorded at checkout (a checkbox/button “I agree to recurring charges” or equivalent wording).
• Tokenization: we do not store full card details — a payment token is used, which is stored and protected by the payment provider.
• Frequency and amount: the charge occurs on the renewal date at the current plan price taking into account enabled add-ons/limits. We notify of any plan price change at least 10 calendar days before the next charge.
• Notifications: we may send a reminder of an upcoming charge and an invoice/act (where applicable) to the e-mail specified in the account.
• Failed charge: in case of bank decline/insufficient funds, repeat attempts are made within a reasonable time; access to paid features may be temporarily limited until successful payment.

4. Cancelling a Subscription

You can cancel your subscription yourself at any time:

1. Go to Account → “Plan” section.
2. Click “Cancel subscription” and confirm.

Cancellation stops future recurring charges. Access to the service for the already paid period remains until the end of the current billing period. To ensure the next charge is not processed, we recommend cancelling no later than 24 hours before the renewal date.

Additionally, you may send a cancellation request to [email protected] — include the account e-mail and plan. Requests are processed during business hours. The effective time for stopping recurring charges is determined by the moment the button is pressed in the Account.

5. Refunds: Terms and Procedure

Refunds are made in accordance with the law and this Policy. The general principle is that subscription services are provided electronically and start immediately upon payment. Therefore, fees for services already rendered are non-refundable, except in the cases listed below.

5.1. Grounds for a Refund

• Duplicate/erroneous charge (double payment, technical error).
• Unauthorized charge after cancellation, where the cancellation was completed in accordance with Section 4 before the renewal date.
• Extended service unavailability due to the Administration’s fault (more than 24 consecutive hours) — proportional credit/applied to future periods or a refund at the Administration’s discretion.
• Other cases expressly provided by law (for consumers — the Law of the Russian Federation “On Protection of Consumer Rights”).

5.2. Non-Refundable

• Amounts for a period in which the subscription was not cancelled before the renewal date (access was available/provided).
• Payments for business accounts of legal entities/sole proprietors (B2B), except in cases of clear technical error/duplicate charge or unavailability per Clause 5.1.
• Payment provider/bank fees and exchange/network fees (these are retained by third parties and are not reimbursed).

5.3. Timeframes and Method of Refund

• Cards/e-wallets: refunds are made to the original payment method; crediting time is usually up to 10 business days, and actually depends on the bank/provider.
• Faster payments: typically 1–3 business days.
• Cryptocurrency: see Section 6.

5.4. How to Request a Refund

1. E-mail [email protected] from your account e-mail.
2. Specify: the date and amount charged, payment method, payment ID (if available), reason for the request, and the desired option (refund/credit).
3. We will review the request within 10 business days and notify you of the outcome/timeframes.

6. Crypto Payments and Refunds

• Crypto payments are processed via an external crypto-processor. The amount due is fixed in the selected asset/equivalent at the time the invoice is issued. Exchange-rate fluctuations are possible; the actual amount in fiat equivalent may differ.
• Recurring crypto charges are only possible if supported by the processor and confirmed by the user (subscription to invoices/auto-payment). Otherwise, periodic invoices are generated for manual payment.
• Crypto refunds are made only as a return transfer to the original address and in the same network/asset, subject to technical feasibility, less mandatory network fees. Alternative addresses/networks are not used (AML/compliance).
• Processing time — usually 1–3 business days after approval, plus network confirmation time.
• Due to blockchain immutability, it is impossible to cancel completed transactions; a refund can only be made via a counter-transaction.

7. Receipts, Closing Documents and Taxes

• Online receipts under 54-FZ (where applicable) are sent to the e-mail specified in the account or available in the Account.
• Acts/invoices for legal entities/sole proprietors — upon request or automatically according to account settings.
• Tax information (including VAT, where applicable) is shown at checkout and in the receipt/documents.

8. Payment Data Security

• We do not store full bank card data. Processing is performed by certified payment providers (PCI DSS), using 3-D Secure/MIR Accept (if supported by the bank).
• Access to payment history and invoices is protected by account authorization. The user must protect their credentials and immediately report unauthorized access: [email protected].

9. Disputes, Chargebacks and Pre-Trial Procedure

• If you disagree with a charge, we recommend contacting us first (Section 5.4) — in most cases the issue is resolved faster.
• You are also entitled to initiate a chargeback through the issuing bank within the established timeframes. We will provide the necessary supporting documents as part of the procedure.
• Pre-trial procedure: we consider claims within 10 business days and provide a reasoned response. If the dispute is not resolved, it is subject to consideration in accordance with the dispute section of the User Agreement.

10. Policy Changes

We may update this Policy. Material changes are published on the website and/or sent by e-mail at least 10 calendar days before they take effect. Changes apply prospectively and do not worsen the terms of an already paid period.

11. Contacts

Questions about payments, recurring charges, subscription cancellation and refunds: [email protected].

Important reminder: you can cancel the subscription yourself in Account → “Plan” → “Cancel subscription”.